Frequently Asked Questions

Everything you need to know about our science-backed skincare and services.

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.

Are Deconstruct products suitable for sensitive skin?

Yes, our products are formulated with a science-first approach and are dermatologically tested. However, we always recommend performing a patch test before incorporating a new active ingredient into your routine.

What is your return and refund policy?

We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Please ensure the product remains unused and in its original packaging.

Do you ship internationally?

Currently, we ship to most major countries. Shipping costs and delivery timelines vary based on your location and will be calculated at checkout.

What payment methods do you accept?

We accept a wide range of payment options including Credit/Debit cards, UPI, Net Banking, and Cash on Delivery (COD) for eligible pin codes.

How do I know which product is right for my skin type?

Each product page features a 'Best Suited For' section. You can also take our online skin quiz or consult with our experts via the chat support to find your perfect routine.