Returns & Exchanges

At Deconstruct, we strive to ensure your skincare journey is seamless, offering a 14-day return window for products that are damaged or incorrect upon arrival. We are committed to providing high-performance formulas and will assist you in resolving any issues with your order quickly and efficiently.

1

Initiate Request

Email our support team at support@deconstruct.com within 14 days of delivery, including your order ID and a clear photo of the product.

2

Verification

Our quality control team will review your request within 48 hours to confirm the eligibility of the return based on the product condition.

3

Pickup Arrangement

Once approved, we will schedule a reverse pickup from your registered address at no additional cost to you.

4

Refund Processing

After we receive and inspect the returned item, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing